Terms & Conditions
Last updated: July 2026
These terms govern your use of TapTapGoose (“we”, “us”, “our”) and the purchase of our personalised NFC greeting cards. By placing an order you agree to these terms. TapTapGoose is operated from the United Kingdom.
1. Our products
We sell physical greeting cards that link to a personal video or voice message via an embedded NFC chip (and a printed QR code as a backup). When your recipient taps or scans the card, your message plays on their device. To view it, the recipient needs a smartphone with a modern web browser and an internet connection — either NFC-enabled (to tap) or with a camera (to scan the QR code).
2. Orders
By placing an order you confirm that you are at least 18 years old and legally able to enter into this contract. Placing an order is an offer to buy. Your order is accepted once payment is confirmed and we email you an order confirmation. We may decline or cancel an order (with a full refund) if we cannot fulfil it, if pricing was displayed in error, or if the content breaches these terms.
3. Pricing & payment
Prices are shown in pounds sterling (£) and include applicable taxes unless stated otherwise. Delivery is charged in addition and shown at checkout. Payments are processed securely by Stripe; we do not store your full card details.
4. Your personalised content
By uploading a message, image, video or audio you confirm that:
- you own it or have permission to use it;
- it does not infringe anyone’s rights or contain unlawful, hateful, harassing, or explicit material;
- you grant us the limited right to store, print, and make it available to your recipient in order to fulfil your order.
We may refuse or remove content that breaches these terms. You are responsible for the accuracy of your message and delivery details — please check them carefully before ordering, as personalised items cannot be changed once production has begun.
We do not pre-screen uploads and are not able to review every message before it is produced. You — not us — are responsible for ensuring your content is lawful and complies with these terms. If we become aware that content breaches these terms or the law, we may remove it, refuse or cancel the order, and, where appropriate or required, report it to the relevant authorities and cooperate with any lawful investigation.
You agree to indemnify us against any claims, losses, damages, fines, penalties, or reasonable costs (including legal costs) we incur arising from content you upload that breaches these terms, infringes someone else’s rights (for example, copyright, trademark, privacy, or image rights), or breaches any applicable law.
5. Digital content & storage
Your uploaded message is hosted for the storage period you select at checkout. After that period it may be permanently deleted, so recipients should download anything they wish to keep within the storage window. We aim to keep the playback service available but do not guarantee uninterrupted access.
6. Delivery
Delivery times are estimates, not guarantees, and begin once your card enters production. Risk passes to you on delivery. If an item arrives damaged, see our Refunds & Returns policy.
7. Quality of your card
Under the Consumer Rights Act 2015, the cards we supply will be as described, of satisfactory quality, and fit for purpose. If a card does not meet these standards, you are entitled to a repair, replacement, or refund as set out in our Refunds & Returns policy. This does not affect your other statutory rights.
8. Cancellations & refunds
Because our cards are personalised to your order, they are generally exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations. Your statutory rights regarding faulty or misdescribed goods are unaffected. Full details are in our Refunds & Returns policy.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded by law. Subject to that, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses.
10. Events beyond our control
We are not liable for any delay or failure to perform caused by events beyond our reasonable control — for example, postal or courier disruption, supplier or hosting failures, power or internet outages, extreme weather, or industrial action. If we become aware that such an event is materially affecting your order, we’ll try to let you know and, where possible, arrange an alternative or a refund.
11. Privacy
We handle your personal data in line with our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time (for example, to reflect changes in our service or the law). The version that applies to your order is the one published when you place it. Please check the “last updated” date at the top of this page.
13. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.
14. Complaints
If something’s gone wrong, we want to make it right. Email contact@taptapgoose.com with your order reference and a description of the issue. We aim to acknowledge complaints within 2 business days and to resolve them as quickly as we can.
15. Contact
Questions about these terms? Email us at contact@taptapgoose.com.